Support Articles - Datacap

WHO WE ARE

About Datacap
Datacap develops hardware and processor-agnostic payment solutions
Become a datacap reseller
Apply to be an authorized Datacap reseller
case studies
Explore Datacap Partner Success Stories in action
SOLUTIONS

Comprehensive Payment Solutions
Regardless of your Point of Sale architecture, we’ve got you covered
White-labeled payments gateway
Add your branding to Datacap’s award-winning payments gateway
RESOURCES

News/blog
Read about the latest payments news and industry insights
Developer Portal
Get access to our APIs for quick integration
Compatible devices
View all the payment devices compatible with Datacap
Supported processors
Check features/device support by payment processor
SUPPORT

WHO WE ARE

About Datacap
Datacap develops hardware and processor-agnostic payment solutions
Become a datacap reseller
Apply to be an authorized Datacap reseller
case studies
Explore Datacap Partner Success Stories in action
SOLUTIONS

Comprehensive Payment Solutions
Regardless of your Point of Sale architecture, we’ve got you covered
White-labeled payments gateway
Add your branding to Datacap’s award-winning payments gateway
RESOURCES

News/blog
Read about the latest payments news and industry insights
Developer Portal
Get access to our APIs for quick integration
Compatible devices
View all the payment devices compatible with Datacap
Supported processors
Check features/device support by payment processor
SUPPORT
CONTACT US
DEV PORTAL

Tech Support Articles

Search by error code or scroll by category

EMV

Ingenico App Loader

Not Certified for Kernel (083800)

How to side load apps on PAX devices

Installing the Verifone Driver

How to configure the PIN Pad reboot time

How to set date and time on PIN pads

Upgrade Options for discontinued MSD Contactless PIN pads

Contactless Options for Verifone VX 805 PIN pads running XPI 8.42b

NAK Error from PIN Pad

Installing the Ingenico Driver

How to enable NFC contactless on Ingenico PIN Pads

Ingenico iSC 250 Screen Calibration

VX 805 Out of Memory Error

How to change PIN Pad interface settings

Transaction Not Complete No Response from Pin Pad

Failed on Com Port Access

Transaction Not Complete

PSCS

PSCS Deployment Stages

CVM EMV Contactless Settings

How to Create Additional Users in PSCS

What you need to know about the new NETePay deployment-swap process

How to Pause Deployments in PSCS

EMV Support fields in PSCS

How to set up a unique Deployment ID for each Point of Sale workstation

CVM Fields on PSCS

EMV Store and Forward fields on PSCS

Error -26 ePay Deployment needs to be activated on PSCS

Error -24 Deployment activation with different serial number

Error -23 Deployment ID not found

Error -9 Application version does not match

Error -8 Application version out of sync

Tran

Worldpay (TCMP) Certificate Updates

PSCS Deployment Stages

Tran™ Install Process

IP Port Requirements for NETePay™ and Tran™

EMV Parameter Download

License Expired

Error 03006 PRM Fail, PRM ERR, LDR Fail or LDR ERR

Error 11001 PRM Fail, PRM ERR, LDR Fail or LDR ERR

Error 10050 PRM Fail, PRM ERR, LDR Fail or LDR ERR

Error 004018 Merchant ID Missing

Error 004017 Invalid Check Digit

Error 003006 Socket Connection Failed

Error 327 Invalid Check Digit

Error 318 Must close/Setl First

Error 306 Capture Memory Full

Error 305 Capture Memory Empty

Error 112 No answer

Error 111 Busy

Error 110 No Dial Tone

Error 107 Line Drop

Error 103 Invalid Tran for Network

Error 101 Network not Installed

Error -26 ePay Deployment needs to be activated on PSCS

Tran Error 112

TranCloud

ERROR: MAX LANES REACHED

EMV Store and Forward fields on PSCS

IP Port Requirements for NETePay™ and Tran™

TranCloud LED indicators

ePay

Batch Close Summary

ERROR: MAX LANES REACHED

ePay Administrator 5.00

How to Configure NETePay Director installs

How to increase NETePay Contactless limits

ERROR: INVLD DATA

How to set up a unique Deployment ID for each Point of Sale workstation

How to change NETePay Parameters

NETePay™ Install Process

EMV Store and Forward fields on PSCS

NAK Error from PIN Pad

No GO variable or DOWNLOAD NEEDED GO FILE NOT FOUND

Installing the Ingenico Driver

Unable To Acquire Generated Key: NOT ACTIVATED

InitializeSecurityContextFailed – Status = -2146893018

How to get NETePay log files

NETePay Director Firewall Settings

IP Port Requirements for NETePay™ and Tran™

Error 03006 PRM Fail, PRM ERR, LDR Fail or LDR ERR

Error 11001 PRM Fail, PRM ERR, LDR Fail or LDR ERR

Error 004018 Merchant ID Missing

Error 004017 Invalid Check Digit

Error 003006 Socket Connection Failed

Error 327 Invalid Check Digit

Error 308 Record not Found

Error 112 No answer

Error 111 Busy

Error 110 No Dial Tone

Error 107 Line Drop

Error -26 ePay Deployment needs to be activated on PSCS

Error -24 Deployment activation with different serial number

Error -23 Deployment ID not found

Error -9 Application version does not match

Error -8 Application version out of sync

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