The point of sale or cash register sent a command to the unit/software requesting a specific record that was not found. This usually occurs when the user is attempting to make a local adjustment (IE tip or void).

Resolution:

The user should verify the information being sent for the request from the point of sale is valid. If the information is valid and the problem persists you can accomplish local adjustments by doing a “BY REC” transaction via ePay administrator or Tran Management Software.