VerifyCertificateChain Failed (F) – Error = -2146885616 more: CERT_E_UNKNOWN
For several years now browsers and operating systems have been in the process of orderly revoking trust for Symantec issued SSL certificates due to compliance issues. The hosts employed by Heartland and Alliance Data NETePay used certificates issued by Symantec that were due to expire in May 2020. When these certificates were updated by Heartland, […]
Guide to Touchless Payments
Now that consumers are expecting limited physical interaction at the Point of Sale, merchants will need to accommodate them via contactless/touchless payments support. Below are the steps you’ll need to take to make sure the consumer has the safest payment experience possible. Ensure EMV Contactless is enabled All Datacap products support EMV Contactless (Apple Pay, […]
Contactless Options for Verifone VX 805 PIN pads running XPI 8.42b
Due to the card brands’ discontinued support of MSD (magnetic stripe data) contactless transactions, merchants who are currently accepting NFC/Contactless transactions (Apple Pay, Google Pay, Samsung Pay, etc.,) on early versions of the Verifone VX 805 that were certified prior to the availability of EMV contactless support in the US will need to take action […]
How to fix Verifone’s 525 Incident for Elavon Installs
Verifone’s 525 incident causes some VX 805 PIN Pads encrypted for Elavon to continuously reboot. If you are unsure if your VX 805s are affected, you can check the status of your devices here. We created a free field loader to address this Verifone issue. Here’s what to do if your VX 805 is affected: […]
How to increase NETePay Contactless limits
In response to COVID-19, Visa, MasterCard and American Express have increased the limit (from $100 to $250) on contactless transactions in Canada in order to reduce the need to handle POS devices. The process to update contactless limits varies based on the processor. Follow the instructions below for the following NETePay versions: NETePay Paymentech Canadian […]
How to Pause Deployments in PSCS
Pause Deployments To pause a deployment which stops both billing and processing, click on “Deactivate unit” from the main menu. Search for the deployment(s) that you’d like to pause by using our multi-field search or select “view all”. Note: Ensure that any open batches are closed before de-activating Select a deployment and click “Ok”. Paused […]
How to install Datacap WooCommerce WordPress plugin
1 Download WooCommerce from the plugins section of your WordPress Dashboard and Activate it. Note: You can also download WooCommerce here. 2 Download Datacap’s plugin from the latest release. Choose the pre-bundled zip rather than the zip of the source files. Don’t unzip the file. Datacap WooCommerce Plugin Releases 3 Upload the plugin zip file […]
ERROR: INVLD DATA
Error: INVLD DATA 002 is a processor error, most notably First Data, when manually closing a batch. This error occurs because there is a corrupt transaction located in the batch or by upgrading a deployment without first closing the batch. Resolution: If caused due to a corrupt transaction in the batch: Contact the processor to […]
EMV Support fields in PSCS
In PSCS, you may have noticed that we have multiple EMV support options. See below to learn about each option and which one you should select when building a file. Credit Only – This option will run all cards with the card’s credit application. This option is best for sit-down restaurants and other businesses without […]
Error: Not Completed 201 (TSYS)
Declined response returned by TSYS when attempting to modify a previous transaction. Resolution: If returned when attempting to add a tip Verify with processor batch had not been automatically closed prior to adding tip Values returned in response from initial transaction were not included in follow up adjust request to locate transaction to add tip […]
