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Transaction Not Complete – At Least One Specified Reader is Disabled

Transaction Not Complete - Reader disabled
Transaction Not Complete - At least One Specified Reader is Disabled

“Transaction Not Complete – At Least One Specified Reader is Disabled” is an error specific to Ingenico’s TETRA line (Move/5000, Link/2500, Lane/3000, Lane/5000, Lane/7000 and Lane/8000) of PIN pads. This error is returned when a payment request is rejected by the PIN pad because one of the specified readers is disabled. 

Resolution:

Perform an EMVParamDownload (initiated from the Point of Sale or via our EMVClient Test app).

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