How to configure the PIN Pad reboot time
Configuring the PIN Pad Reboot Time applies to the following payment devices only: Ingenico Telium/TETRA devices Verifone devices using XPI 19 or above Pin Pad Reboot time is a setting that initiates a reboot of the pin pad daily at a set time. This occurs every 24 hours in order to meet PCI V4 compliance […]
How to change default passwords on DC Direct PAX devices
DC Direct PAX devices use “System” and “PXRetailer Setup” passwords. The “System” password is used to exit PXRetailer/access the Android Desktop and device settings, etc. The “PXRetailer Setup” password is used to access the setup menu for PXRetailer, where you can change communication interfaces, etc. POS providers and merchants have the ability to change the […]
CVM EMV Contactless Settings
The Cardholder Verification Method (CVM) determines what is required of the cardholder during a sale to authenticate their identity. See CVM Fields on PSCS to learn generally about CVM settings and how they apply to certain scenarios. To encourage the use of contactless payments (due to ease and speed), typically low-cost sales via NFC do […]
ERROR: MAX LANES REACHED
More clients are trying to connect to NETePay (or Tran/TranCloud) than the license allows. The number of lanes is specified in the PSCS Deployment. In some cases, this error occurs when an existing client/device appears to be new; sometimes the case of a Windows update, for example. Resolution: Confirm that the number of lanes is […]
How to set date and time on PIN pads
Setting correct date and times on payment devices is important for batching, daily reports, receipts and chargeback disputes. Date and time settings on supported payment devices are set as part of the EMV parameter download from the POS. In some instances, you may have to set the date and time manually if the EMV Parameter […]
ePay Administrator 5.00
ePay admin is a diagnostic tool used for testing local reporting and batch close functions. It is only compatible with “terminal” versions of NETePay.
How to Download Liability Reports
Datacap Gift provides full transparency to its partners and their merchants. While Liability Reports are often gated to prevent migration, Datacap Gift offers free Liability Reports in real-time. Liability Reports provide a listing of all active Gift Card accounts (i.e. gift cards with a balance) and their associated dollar value. Via Datacap’s Reportal, a variety […]
Shared Token Groups
Through Datacap’s NETePay Hosted platform, merchants can take advantage of processor-agnostic omnichannel tokens. Tokens are used to pair a customer with their payment information without requiring access to the actual sensitive credit card data. This allows for simplified one-click checkouts for online shopping carts, easier after-sale adjustments, as well as a safer way to implement recurring […]
Encryption Errors
Encryption protects data in transit, securing the transaction from the card entry device to the backend processor. In order for encryption to work successfully, it needs to be configured correctly along the whole transaction path. If any one of these are “mismatched”, you’ll likely receive one of the errors listed below: *Check the Encryption Summary […]
Encryption Summary
Through Datacap’s NETePay Hosted platform, a Universal End-to-End Encryption PAN key is available such that the same key can be used with any supported backend processor. But when using Datacap’s “classic” implementations, End-to-End Encryption is unique to each backend processor. When placing PIN pad orders at distribution for devices processing PIN-verified transactions, be sure to […]