SERV NOT ALLOWED:512
“SERV NOT ALLOWED:512” is a general error that applies to the TransArmor settings for a Fiserv (First Data) account. Through Datacap’s NETePay Hosted platform, a Universal End-to-End Encryption PAN key is available such that the same key can be used with any supported backend processor. But when using Datacap’s “classic” implementations, End-to-End Encryption is unique […]
Not Certified for Kernel (083800)
When certifying Ingenico PIN Pads to a processor, a particular EMV Kernel is used. For Ingenico TETRA devices, this kernel is wrapped within the UPP application. Currently supported UPP applications can be found in Datacap’s Compatible Devices. For new devices, there are 2 potential causes for this error; A non-supported (uncertified) version of UPP is […]
Batch Close Summary
Traditionally in a restaurant environment, credit card batches were stored locally to allow for adjustments (tips) prior to being submitted to the processor. Since 2015 and the EMV Liability Shift, processors more commonly allowed for adjustments to be made to transactions stored on their host. This reduced the risk for merchants who were storing a […]
CRS and DC Direct Reference Guide
Download PDF Version What is DC Direct? DC Direct is a new integration method that eliminates the need for Tran hardware. Instead, the payment application runs directly on the PIN Pad. Compatible with: Sam4POS Android What PIN Pad Models Can be Used? DC Direct relies on a Cloud connection requiring either Ethernet or WiFi communication. […]
How to turn on screen rotation on the PAX A3700
Follow these quick steps to ensure the PAX A3700 screen rotates in any orientation.
How to modify screen timeout on PAX terminals
PAX PIN pads may enter sleep mode or experience a screen timeout while the device is not actively in use, which could interrupt communication with the POS system. Follow the steps below to modify the screen timeout / sleep settings on PAX terminals: 1 Swipe up from the bottom of the screen. On some PAX […]
Worldpay (TCMP) Certificate Updates
In Q1, 2024 Worldpay TCMP (Lynk) will be moving to a new SSL certificate as their current solution via Digicert will expire. Their new certificate partner will be Sectigo which should be available in current Windows releases. For Tran users, we have built a new application to include the Sectigo SSL certificate. An application upgrade […]
DC Direct Standalone Quick Reference Guide
Set up and run Datacap’s DC Direct PAX Standalone app in minutes. This quick reference guide covers install, payments and troubleshooting.
PSCS Deployment Stages
Learn more about deployment stages in Datacap’s product portal, PSCS™.
Installing the Verifone Driver
Prior to connecting a Verifone device, the Verifone driver will have to be installed on your PC. The driver is available for download here and is located under “Device Drivers” (Verifone Unified Driver). Follow the instructions below for installing the Verifone Driver: 1 Disconnect the Verifone device from your PC. 2 Download the Verifone Driver […]