How to modify screen timeout on PAX terminals
PAX PIN pads may enter sleep mode or experience a screen timeout while the device is not actively in use, which could interrupt communication with the POS system. Follow the steps below to modify the screen timeout / sleep settings on PAX terminals: 1 Swipe up from the bottom of the screen. On some PAX […]
Worldpay (TCMP) Certificate Updates
In Q1, 2024 Worldpay TCMP (Lynk) will be moving to a new SSL certificate as their current solution via Digicert will expire. Their new certificate partner will be Sectigo which should be available in current Windows releases. For Tran users, we have built a new application to include the Sectigo SSL certificate. An application upgrade […]
DC Direct PAX Standalone Quick Reference Guide
Set up and run Datacap’s DC Direct PAX Standalone app in minutes. This quick reference guide covers install, payments and troubleshooting.
PSCS Deployment Stages
DC Direct Staged – The deployment was built and is not associated with a DC Direct device serial number. Activated – The deployment was purchased and is associated to the DC Direct device serial number. Deactivated – The deployment was terminated and disassociated from current DC Direct device serial number. Deactivated deployments are not billable […]
Installing the Verifone Driver
Prior to connecting a Verifone device, the Verifone driver will have to be installed on your PC. The driver is available for download here and is located under “Device Drivers” (Verifone Unified Driver). Follow the instructions below for installing the Verifone Driver: 1 Disconnect the Verifone device from your PC. 2 Download the Verifone Driver […]
How to configure the PIN Pad reboot time
Configuring the PIN Pad Reboot Time applies to the following payment devices only: Ingenico Telium/TETRA devices Verifone devices using XPI 19 or above Pin Pad Reboot time is a setting that initiates a reboot of the pin pad daily at a set time. This occurs every 24 hours in order to meet PCI V4 compliance […]
How to change default passwords on DC Direct PAX devices
DC Direct PAX devices use “System” and “PXRetailer Setup” passwords. The “System” password is used to exit PXRetailer/access the Android Desktop and device settings, etc. The “PXRetailer Setup” password is used to access the setup menu for PXRetailer, where you can change communication interfaces, etc. POS providers and merchants have the ability to change the […]
CVM EMV Contactless Settings
The Cardholder Verification Method (CVM) determines what is required of the cardholder during a sale to authenticate their identity. See CVM Fields on PSCS to learn generally about CVM settings and how they apply to certain scenarios. To encourage the use of contactless payments (due to ease and speed), typically low-cost sales via NFC do […]
ERROR: MAX LANES REACHED
More clients are trying to connect to NETePay (or Tran/TranCloud) than the license allows. The number of lanes is specified in the PSCS Deployment. In some cases, this error occurs when an existing client/device appears to be new; sometimes the case of a Windows update, for example. Resolution: Confirm that the number of lanes is […]
How to set date and time on PIN pads
Setting correct date and times on payment devices is important for batching, daily reports, receipts and chargeback disputes. Date and time settings on supported payment devices are set as part of the EMV parameter download from the POS. In some instances, you may have to set the date and time manually if the EMV Parameter […]
