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Not Certified for Kernel (083800)

When certifying Ingenico PIN Pads to a processor, a particular EMV Kernel is used. For Ingenico TETRA devices, this kernel is wrapped within the UPP application. Currently supported UPP applications can be found in Datacap’s Compatible Devices. For new devices, there are 2 potential causes for this error; A non-supported (uncertified) version of UPP is […]

How to side load apps on PAX devices

For Debug PAX devices: 1 Ensure developer options are enabled. The password for the dev settings is “Dev9876@@”. (Configure on-device developer options | Android Developers) 2 Enable USB Debugging if the option is available (some devices don’t have this setting) If the device does not appear as a mounted drive, or is an A35, skip […]

Installing the Verifone Driver

Prior to connecting a Verifone device, the Verifone driver will have to be installed on your PC. The driver is available for download here and is located under “Device Drivers” (Verifone Unified Driver).  Follow the instructions below for installing the Verifone Driver: 1 Disconnect the Verifone device from your PC. 2 Download the Verifone Driver […]

How to configure the PIN Pad reboot time

Pin Pad Reboot time is a setting that initiates a reboot of the pin pad daily at a set time. This occurs every 24 hours in order to meet PCI V4 compliance standards. By default, this is set to 4AM local time and may be modified using a supported POS or our EMV US Client […]

How to set date and time on PIN pads

Setting correct date and times on payment devices is important for batching, daily reports, receipts and chargeback disputes. Date and time settings on supported payment devices are set as part of the EMV parameter download from the POS. In some instances, you may have to set the date and time manually if the EMV Parameter […]

Upgrade Options for discontinued MSD Contactless PIN pads

Overview: For several years, card brands have discouraged the use of MSD (Magnetic Stripe Data) NFC/Contactless transactions. When EMV certifications were first released, EMV Contactless was not yet available; Chip data was used for card insertion, but MSD (Magnetic Stripe Data) was used for Contactless. By the time EMV Contactless was made available, earlier PIN […]

Contactless Options for Verifone VX 805 PIN pads running XPI 8.42b

Due to the card brands’ discontinued support of MSD (magnetic stripe data) contactless transactions, merchants who are currently accepting NFC/Contactless transactions (Apple Pay, Google Pay, Samsung Pay, etc.,) on early versions of the Verifone VX 805 that were certified prior to the availability of EMV contactless support in the US will need to take action […]

NAK Error from PIN Pad

NAK errors occur between the client (dsiEMVUS) and the PIN pad. A NAK error means the PIN pad negatively acknowledged a command from dsiEMVUS or dsiEMVUS did not understand the response returned from the PIN pad.

Installing the Ingenico Driver

Prior to connecting an Ingenico device, the Ingenico driver will have to be installed on your PC. The driver is available for download here and is located under “Device Drivers” (Ingenico Telium 2 Line).