Installing the Ingenico Driver
Prior to connecting an Ingenico device, the Ingenico driver will have to be installed on your PC. The driver is available for download here and is located under “Device Drivers” (Ingenico Telium 2 Line).
Terminal-based NETePay moving from SQL Server to SQlite
Terminal Based NETePays are moving from SQL Server to SQLite.
Unable To Acquire Generated Key: NOT ACTIVATED
This message is displayed when trying to automatically acquire a generated key when creating a stage file for TSYS indicating the account is not activated on TSYS end.
InitializeSecurityContextFailed – Status = -2146893018
This message appears when processing a transaction or when closing the batch
How to get NETePay log files
You may need to share NETePay log files with our tech support team to help troubleshoot errors. In order to access NETePay log files, you’ll need to open the file explorer on your computer or laptop and open the C drive. The file path is slightly different on 32 and 64 bit systems.
NETePay Director Firewall Settings
If you are having issues using the new Datacap Director, you may need to create an inbound firewall rule for the Netepay director to allow ports 9000 & 9100 access. See below for instructions for creating an inbound firewall rule:
How to enable NFC contactless on Ingenico PIN Pads
Here’s how to enable NFC contactless on Ingenico PIN Pads.
Ingenico iSC 250 Screen Calibration
Some Ingenico iSC Touch 250 PIN pads may experience touchscreen alignment problems which make signing with the pen or pressing buttons with your finger difficult.
VX 805 Out of Memory Error
Some VX 805 PIN pads loaded with XPI 8.42b may be shipped from distributors missing 2 parameters required for reliable operation.
IP Port Requirements for NETePay™ and Tran™
As part of the installation process of Datacap products, the network has to be configured to be able to communicate over the internet to the processor and Datacap.
