NETePay Director Firewall Settings
If you are having issues using the new Datacap Director, you may need to create an inbound firewall rule for the Netepay director to allow ports 9000 & 9100 access. See below for instructions for creating an inbound firewall rule:
How to enable NFC contactless on Ingenico PIN Pads
Here’s how to enable NFC contactless on Ingenico PIN Pads.
Ingenico iSC 250 Screen Calibration
Some Ingenico iSC Touch 250 PIN pads may experience touchscreen alignment problems which make signing with the pen or pressing buttons with your finger difficult.
VX 805 Out of Memory Error
Some VX 805 PIN pads loaded with XPI 8.42b may be shipped from distributors missing 2 parameters required for reliable operation.
IP Port Requirements for NETePay™ and Tran™
As part of the installation process of Datacap products, the network has to be configured to be able to communicate over the internet to the processor and Datacap.
TranCloud LED indicators
What does it mean when the green LED on my TranCloud unit…
How to change PIN Pad interface settings
Check the instructions below to view different ways to set interface settings for various PIN Pads. Be sure to check back as we add support for new PIN Pads.
EMV Parameter Download
An EMV Parameter Download loads payment devices with parameters from an active deployment and provides capabilities necessary to run EMV transactions.
Invoice Number Missing
This error occurs when an EMV sale is attempted from the EMV test app and the invoice number is blank or missing.
Transaction Not Complete No Response from Pin Pad
This error occurs when a PIN pad does not respond to a request. To resolve this error, verify that the interface settings for the pad are correct.