How to set date and time on PIN pads
Setting correct date and times on payment devices is important for batching, daily reports, receipts and chargeback disputes. Date and time settings on supported payment devices are set as part of the EMV parameter download from the POS. In some instances, you may have to set the date and time manually if the EMV Parameter […]
ePay Administrator 5.00
Note: NETePay Hosted users would use Datacap’s Reporting Dashboard for omnichannel reporting and to diagnose transaction errors. ePay admin is a diagnostic tool used for testing local reporting and batch close functions for legacy, “terminal-based” versions of NETePay that require a local database. ePay Administrator has various functions for local batch management. This includes: Batch […]
How to Download Liability Reports
Datacap Gift provides full transparency to its partners and their merchants. While Liability Reports are often gated to prevent migration, Datacap Gift offers free Liability Reports in real-time. Liability Reports provide a listing of all active Gift Card accounts (i.e. gift cards with a balance) and their associated dollar value. Via Datacap’s Reportal, a variety […]
Shared Token Groups
Through Datacap’s NETePay Hosted platform, merchants can take advantage of processor-agnostic omnichannel tokens. Tokens are used to pair a customer with their payment information without requiring access to the actual sensitive credit card data. This allows for simplified one-click checkouts for online shopping carts, easier after-sale adjustments, as well as a safer way to implement recurring […]
Encryption Errors
Encryption protects data in transit, securing the transaction from the card entry device to the backend processor. In order for encryption to work successfully, it needs to be configured correctly along the whole transaction path. If any one of these are “mismatched”, you’ll likely receive one of the errors listed below: *Check the Encryption Summary […]
Encryption Summary
Through Datacap’s NETePay Hosted platform, a Universal End-to-End Encryption PAN key is available such that the same key can be used with any supported backend processor. But when using Datacap’s “classic” implementations, End-to-End Encryption is unique to each backend processor. When placing PIN pad orders at distribution for devices processing PIN-verified transactions, be sure to […]
Upgrade Options for discontinued MSD Contactless PIN pads
Overview: For several years, card brands have discouraged the use of MSD (Magnetic Stripe Data) NFC/Contactless transactions. When EMV certifications were first released, EMV Contactless was not yet available; Chip data was used for card insertion, but MSD (Magnetic Stripe Data) was used for Contactless. By the time EMV Contactless was made available, earlier PIN […]
How to install Datacap’s Magento plugin
Follow these steps to install and configure Datacap’s Magento eCommerce plugin for NETePay Hosted.
POS LU ERR A3 102
“POS LU ERR A3 102” is an error resulting from an expired or absent TSYS Gen Key. Sometimes Gen Keys need to be re-acquired to resolve this error. Follow the steps below to update the TSYS Gen Key: 1 Login to PSCS. 2 Click “Change Activated Stage File” from the Main Menu. 3 Search for […]
Reporting Dashboard Overview
Datacap’s Reportal provides real-time reporting 24/7 for Datacap partners and their merchants. Here’s everything you need to know.
