Verifone Datacap Configuration Not Found or Incorrect
We have recently identified an issue affecting Verifone devices following a Windows update. Some systems may display the following errors: “Datacap Configuration Not Found or Incorrect” or “Transaction Not Complete – NAK error from PIN Pad”
Datacap Gift Corporate Pooling User Guide
Corporate Pooling is an automated gift card balance reconciliation system that consolidates gift card transactions across multiple businesses or locations, enabling scheduled bulk payment transfers through ACH.
Configuring the 24-Hour Reboot Time on a PAX Terminal
Follow this guide to configure the 24-hour reboot time on PAX Android terminals to minimize business disruption.
Validating Apple Pay Integration for Merchant Websites
Once a merchant has been successfully registered for Apple Pay on the Web (Apple Pay Registration Instructions), it needs to be incorporated into the merchant’s website. Datacap has created a Validation Tool to assist the POS/Web Developer in proper registration and setup. Here are the steps for using the Apple Pay Validation Tool: 1 Place […]
PayLoader Terminal Management Overview
Datacap’s PayLoader Terminal Management System (TMS) gives partners full control over their payment devices in the field. Follow this getting started guide to get started with PayLoader.
HEM Download
Follow the steps below to perform an HEM Download. 1 From the idle screen press the “F” key. If prompted for amount press the “F” key a second time. Note: the Move/5000, Desk/3500, and Desk/5000 don’t have an “F” Key. Instead they have a Silver Circle key. 2 Select “Admin Mode” if given the option. […]
Token Migration Process
Follow these steps to migrate tokens into (or out of) the Datacap platform.
Ingenico App Loader
We frequently receive feedback on errors related to Ingenico TETRA PIN Pads that are loaded incorrectly. A common case is when an E2E Encryption Key is injected, but the encryption method itself is not configured. Think of this as screwing in a light bulb but failing to flip the switch. Rather than returning the device […]
Datacap Gift FAQ
Learn how to set up gift cards, use Prepaid Merchant IDs, and manage Gift Groups across locations when using Datacap’s Datacap Gift™ platform.
How to set up Google Pay in Production
Follow the steps below to setup your merchants once you’ve completed the Google Pay Datacap integration. The following steps are required to obtain a valid Google Pay business ID to enable Google Pay on your merchant’s website or hosted checkout page. Google requires screenshots that show how the Google Pay button is presented on the […]