HEM Download
Follow the steps below to perform an HEM Download. 1 From the idle screen press the “F” key. If prompted for amount press the “F” key a second time. Note: the Move/5000, Desk/3500, and Desk/5000 don’t have an “F” Key. Instead they have a Silver Circle key. 2 Select “Admin Mode” if given the option. […]
Token Migration Process
Follow these steps to migrate tokens into (or out of) the Datacap platform.
Ingenico App Loader
We frequently receive feedback on errors related to Ingenico TETRA PIN Pads that are loaded incorrectly. A common case is when an E2E Encryption Key is injected, but the encryption method itself is not configured. Think of this as screwing in a light bulb but failing to flip the switch. Rather than returning the device […]
Datacap Gift FAQ
Learn how to set up gift cards, use Prepaid Merchant IDs, and manage Gift Groups across locations when using Datacap’s Datacap Gift™ platform.
How to set up Google Pay in Production
Follow the steps below to setup your merchants once you’ve completed the Google Pay Datacap integration. The following steps are required to obtain a valid Google Pay business ID to enable Google Pay on your merchant’s website or hosted checkout page. Google requires screenshots that show how the Google Pay button is presented on the […]
SERV NOT ALLOWED:512
“SERV NOT ALLOWED:512” is a general error that applies to the TransArmor settings for a Fiserv (First Data) account. Through Datacap’s NETePay Hosted platform, a Universal End-to-End Encryption PAN key is available such that the same key can be used with any supported backend processor. But when using Datacap’s “classic” implementations, End-to-End Encryption is unique […]
Not Certified for Kernel (083800)
When certifying Ingenico PIN Pads to a processor, a particular EMV Kernel is used. For Ingenico TETRA devices, this kernel is wrapped within the UPP application. Currently supported UPP applications can be found in Datacap’s Compatible Devices. For new devices, there are 2 potential causes for this error; A non-supported (uncertified) version of UPP is […]
Batch Close Summary
Traditionally in a restaurant environment, credit card batches were stored locally to allow for adjustments (tips) prior to being submitted to the processor. Since 2015 and the EMV Liability Shift, processors more commonly allowed for adjustments to be made to transactions stored on their host. This reduced the risk for merchants who were storing a […]
CRS and DC Direct Reference Guide
Download PDF Version What is DC Direct? DC Direct is a new integration method that eliminates the need for Tran hardware. Instead, the payment application runs directly on the PIN Pad. Compatible with: Sam4POS Android What PIN Pad Models Can be Used? DC Direct relies on a Cloud connection requiring either Ethernet or WiFi communication. […]
How to turn on screen rotation on the PAX A3700
Follow these quick steps to ensure the PAX A3700 screen rotates in any orientation.
