Technology has helped put consumers in the purchasing drivers’ seat, spending in more ways today than ever before. For example, while cash is still the most widely used payment method, bills and coins aren’t nearly as common today as they used to be, according to Blackhawk Network. In 2016, 75 percent of consumers regularly used debit cards for payments, 69 percent used credit, and mobile wallet usage rose nearly 10 percent compared to 2015.
It’s the variety of ways consumers spend money that makes the concept of integrated payments more relevant than ever for business owners.
As its name implies, integrated payments enables business owners – like retailers – to streamline the purchase process through automation, where multiple channels of processing are melded into one. This makes transactions easier to manage for business owners and enhances the customer experience.
But these value-added benefits are just the beginning. Integrated payments can yield serious dividends for business owners in a variety of industries.
1. Improves customer satisfaction and retention
With the economy back in gear, Americans are spending more money. In fact, according to a recent Gallup poll, the average consumer spends around $110 per day, the highest amount since 2008.
To keep consumers happy – and spending – high quality customer service is critical. Integrated payments solutions provide business owners with a database that can keep track of customer sales, the method in which buyers spend and other key metrics. Business owners can leverage these data points so customers can receive the type of assistance they both want and need. This can then lead to future sales opportunities, fueled by buyer loyalty.
2. Saves money
Customers aren’t the only ones who spend money during the transaction portion of the shopping process. Retailers do as well, in the forms of fees, equipment expenses and postage for paper-based payments. And this doesn’t include what business owners spend on wages for the employees who keep track of it all. Integrated payments solutions can yield significant savings through the power of automation. Managers can then devote their manpower to tasks that require a deft hand or facile mind.
3. Saves time
No one is perfect, a truism that business owners learn on a daily basis both in their own dealings and those of their employees. Whether it’s register drawers coming up short or improper data entry, errors take on a variety of forms when dealing with manual POS systems. But mistakes and flubs aren’t an issue with integrated payment processing implementation. The streamlined operations that integrated payments epitomize provide the reports, data entry and calculations that saves time, energy and resources.
4. Strengthens customers’ financial security
There’s no getting around the fact that identity theft is a major concern for consumers. Through a variety of circuitous methods, hackers attempt to steal highly sensitive financial details that can turn people’s lives upside-down. Last year, according to the Identity Theft Resource Center, business owners in the public and private sectors experienced nearly 1,100 data breaches, a 40 percent increase from the previous year, Bloomberg reported.
With an integrated payment processing platform in place, business owners can shore up their defenses through encryption and tokenization. Security experts say 33 percent of data breaches start at the POS system. Payment integration can stop these attempts dead in their tracks, providing added peace of mind to both customers and business owners.
5. Makes taxes less taxing
To ensure that all earned income is reported accurately to the IRS, business owners have to maintain a detailed paper trail, explaining their expenses, liabilities and assets. But with the world increasingly paperless, invoices and receipts can easily get lost and often are sent via email, where they can easily be overlooked. Payment integration simplifies the tax preparation process by compiling invoices, receipts and other transactions over a given year, expediting the tax preparation process and reducing stress.
Datacap serves as business owners’ payment integration headquarters. Regardless of the POS architecture, we can provide the payment solution services that help companies not only survive, but thrive.