Ecommerce trends include social commerce, virtual experiences with VR, AR, chatbots, and the Metaverse, a preference for sustainable companies, and payment choices.
A combination of e-commerce payment methods, the right technology to back them, and building payments into a CX strategy can increase customer satisfaction.
Three industries, cannabis, e-commerce, and automotive offer chances for VARs and ISVs who strategically adapt their point of sale solutions and services to capitalize upon these opportunities.
SMB merchants serious about sustaining their businesses through the pandemic and beyond need the flexibility to do both in-store and e-commerce business.
E-commerce payment options, including cross-platform tokens, one-click payments, mobile wallets, and payments iframes or plugins, allow merchants to accept online payments securely and enhance customer experiences.
The 2020 holiday shopping season demonstrated that merchants need tech solutions that help them manage an omnichannel business and a flexible payments platform that provides the experiences consumers demand.
Municipalities transitioning from paper-based processes to e-government solutions will provide better experiences to customers and experience greater efficiency with integrated payments.
Holiday shopping has been trending more toward digital and omnichannel, and solution providers need to ensure their customers are prepared for that trend accelerated by the pandemic.
POS VARs who are focused on only in-person, card-present payments won’t meet the demands of merchants trying to adapt to doing businesses in the COVID-19 era.
Payment trends accelerated by the pandemic such as omnichannel, touchless and self-service will continue, and emerging trends such as biometric authentication, payment apps and artificial intelligence (AI) will pick up momentum.