Terry Zeigler, CEO of Datacap Systems, recently spoke at the RSPA RetailNOW show in Grapevine, Texas about how removing friction in business can positively impact your bottom line. 

“Friction: it’s the new catch-word, particularly among the private equity and venture capitalists that are pouring tons of money into new technologies while trying to Uber-ize everything.”

In this Lightning Round Leadership talk from Terry Zeigler, President/CEO of Datacap Systems, the central question of friction as threat to, or opportunity for, success is examined.