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DC Direct Set-up / Desk/3500 ModesSemi-Integrated Options  / Ingenico Desk/3500 Semi-Integrated Wi-Fi

Ingenico Desk/3500 - Semi-Integrated Wi-Fi

What do you need to connect DC Direct using the Desk/3500?

  • Configured WiFi network and router
  • WiFi network name and password
  • Ingenico Desk/3500 configured with Datacap keys

Insert Paper Roll

Paper Roll Desk3500

Connect Wi-Fi

1 On first boot a prompt should be displayed with the message “Set up Wi-Fi?”. Press the “Enter (Green)” key to be taken to the “Configure Wi-Fi” section of Tetra Admin. If the “Set up Wi-Fi?” prompt was not displayed, the “Cancel (Red)” key was pressed, or one of the menus timed out due to inactivity.

1A From the idle screen press the “F” key (silver circle key).

Idle Screen

1B Select “Admin Mode”.

Admin mode

1C Enter the admin password (123456A).

Admin password

1D Select “Tetra Admin”.

Tetra Admin

1E Select 3-Configure Wi-Fi.

Config Wi-Fi

2 Select 1-Scan Networks.

Scan networks

3 Once scanning is complete select your WiFi network’s SSID. If your WiFi network is hidden or it’s SSID is not displayed select “Other” to enter it manually.

4 Type in your WiFi network’s password then press the “Enter (Green)” key. You’ll be returned to Tetra Admin. If the device was able to connect to the network the WiFi symbol in the upper left corner of the screen should now be green.

Hosted Estate Manager Download

1 From the idle screen press the “F” key (silver circle key). If prompted for amount press the “F” key a second time.

Idle Screen

2 Select “Admin Mode” if given the option.

Admin Mode

3 If prompted for the admin password type “123456A” then press the “Enter (Green)” key.

Admin password

4 Select “Tetra Admin”.

Tetra Admin

5 Select 1-Download Application

Download application

6 Select 1-Configure Download

Start Download

7 Select "Network Type"

Network type

8 Select "WiFi"

9 Press the Green Enter key.

10 Press the Red Cancel key.

11 Select 2-Start Download

Start Download

12 Press the Green Enter key when prompted to “Enter package name”. No value is needed.

The device will reboot twice then settle on the idle screen.

Set date and time

1 From the idle screen press the “F” key (silver circle key) .

Idle Screen

2 Select “Admin Mode”.

Admin mode

3 If prompted enter the admin password (“123456A” by default) then press the “Enter (Green)” key.

Admin password

4 Select “Tetra Admin”.

Tetra Admin

5 Select “Set Date and Time”.

6 Select “Set Date”.

Set time

7 Enter date in mm/dd/yyyy format and press “Enter (Green)” key.

set date

8 Select “Set Time”.

9 Enter time in hh:mm format and press “Enter (Green)” key.

Set Time

10 Press the “Enter (Green)” key.

11 Press “Cancel (Red)” key twice to return to idle screen.

Pair DC Direct with your POS

Pair DC Direct with your POS using the device id or the device IP address.

Identify the Device ID (SN number) located on the back of the device. Use this value to pair your Point of Sale with DC Direct. 

SN Number







Note: to find the SN number, you may have to remove the cover on the back of the PIN pad.


1 At the "Welcome" screen press the .,#* button.

Welcome screen DC Direct

2 Select 7-Terminal Info

Terminal Info

3 Select 2-Display Parameters

Display Parameters

4 Select 1-Communication Params

Com params

5 Scroll to "TerminalIP"at the bottom of the screen. This is the device's current IP address on the network.

Communication Params

Use the “TerminalIP” (IP address) identified above to pair your Point of Sale with DC Direct.

Run a Test Transaction

Verify that all test transactions successfully reached NETePay Hosted™. Login to your dashboard via Datacap’s Reportal to view transactions.  Contact your processor to confirm that all transactions were received and the appropriate accounts were funded. 

Transaction detail

Need help installing DC Direct?

Contact your POS provider for help installing DC Direct.