Datacap Logo

DC Direct Set-up / Desk/5000 Modes / Ingenico Desk/5000 – Standalone

Ingenico Desk/5000 - Standalone

What do you need to connect DC Direct using the Desk/5000?

  • Pre-configured Internet router (plugged-in and set-up for DHCP)
  • Included ethernet cable
  • Power cable
  • Desk/5000 PIN pad configured with Datacap keys

Cable Configuration

1 Plug included ethernet cable into pre-configured internet router.

Ethernet Cable

2 Plug power cable into 120V power outlet and into the back of the magic box cable. The Desk/5000 will turn on automatically once connected to power.

Power cable

3 Plug ethernet cable into magic box cable on the Desk/5000.

Ethernet Desk

Insert Paper Roll

Paper Roll

Hosted Estate Manager Download

1 From the idle screen press the “F” key (silver circle key) .

Idle Screen

2 Select “Admin Mode” if given the option.

Admin mode

3 If prompted for the admin password type “123456A” then press the “Enter (Green)” key.

Admin password

4 Select “Tetra Admin”.

Tetra Admin

5 Select 1-Download Application.

Download app

6 Select 2-Start Download.

Start Download

7 Press the “Enter (Green)” key when prompted to “Enter package name”. No value is needed.

The device will reboot twice then settle on the idle screen.

Set date and time

1 From the idle screen press the “F” key (silver circle key) .

Idle Screen

2 Select “Admin Mode”.

Admin mode

3 If prompted enter the admin password (“123456A” by default) then press the “Enter (Green)” key.

Admin password

4 Select “Tetra Admin”.

Tetra Admin

5 Select “Set Date and Time”.

6 Select “Set Date”.

Set time

7 Enter date in mm/dd/yyyy format and press “Enter (Green)” key.

set date

8 Select “Set Time”.

9 Enter time in hh:mm format and press “Enter (Green)” key.

Set Time

10 Press the “Enter (Green)” key.

11 Press “Cancel (Red)” key twice to return to idle screen.

Pair DC Direct with your POS

Pair DC Direct with your POS using the device id or the device IP address.

Identify the Device ID (SN number) located on the back of the device. Use this value to pair your Point of Sale with DC Direct. 

SN Number

 

 

 

 

 

 


Note: to find the SN number, you may have to remove the cover on the back of the PIN pad.

 

1 At the "Welcome" screen press the .,#* button.

Idle Screen

2 Select 7-Terminal Info

3 Select 2-Display Parameters

Display Params

4 Select 1-Communication Params

5 Scroll to "TerminalIP"at the bottom of the screen. This is the device's current IP address on the network.

termIP

Use the “TerminalIP” (IP address) identified above to pair your Point of Sale with DC Direct.

Run a Test Transaction

Verify that all test transactions successfully reached NETePay Hosted™. Login to your dashboard via Datacap’s Reportal to view transactions.  Contact your processor to confirm that all transactions were received and the appropriate accounts were funded. 

Transaction detail

DC Direct - Desk/5000 Quick Reference Guide

Download the quick reference guide below for help with sales, voids, returns and batch settlement.

Quick Reference Guide for Desk 5000

Need help installing DC Direct?

Contact your POS provider for help installing DC Direct.