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DC Direct Set-up / Desk/3500 Modes /  Standalone Options / Ingenico Desk/3500 – Standalone Ethernet

Ingenico Desk/3500 - Standalone Ethernet

What do you need to connect DC Direct using the Desk/3500?

  • Pre-configured Internet router (plugged-in and set-up for DHCP)
  • Included ethernet cable
  • Power cable
  • Ingenico Desk/3500 loaded with Datacap key

Cable Configuration

1 Plug included ethernet cable into pre-configured internet router.

Ethernet Cable

2 Plug power cable into 120V power outlet and into the back of the magic box cable. The Desk/3500 will turn on automatically once connected to power.

Power cable

3 Plug ethernet cable into magic box cable on the Desk/3500.

Ethernet Port

Insert Paper Roll

Paper Roll Desk3500

Hosted Estate Manager Download

1 From the idle screen press the “F” key. If prompted for amount press the “F” key a second time.

Idle Screen

2 Select “Admin Mode” if given the option.

Admin Mode

3 If prompted for the admin password type “123456A” then press the “Enter (Green)” key.

Admin password

4 Select “Tetra Admin”.

Tetra Admin

5 Select 1-Download Application

Download application

6 Select 2-Start Download

Start Download

7 Press the “Enter (Green)” key when prompted to “Enter package name”. No value is needed.

Package Name 2

The device will reboot twice then settle on the idle screen.

Set date and time

1 From the idle screen press the “F” key (silver circle key) .

Idle Screen

2 Select “Admin Mode”.

Admin mode

3 If prompted enter the admin password (“123456A” by default) then press the “Enter (Green)” key.

Admin password

4 Select “Tetra Admin”.

Tetra Admin

5 Select “Set Date and Time”.

6 Select “Set Date”.

Set time

7 Enter date in mm/dd/yyyy format and press “Enter (Green)” key.

set date

8 Select “Set Time”.

9 Enter time in hh:mm format and press “Enter (Green)” key.

Set Time

10 Press the “Enter (Green)” key.

11 Press “Cancel (Red)” key twice to return to idle screen.

Run a Test Transaction

1 Insert card from the idle screen.

2 Input a $1.00 sale amount and press the Green Enter Key.

3 Remove card when prompted.

4 Transaction receipt prints.

Transaction detail

DC Direct - Desk/3500 Quick Reference Guide

Download the quick reference guide below for help with sales, voids, returns and batch settlement.

QR Guide Thumb

Need help installing DC Direct?

Contact your POS provider for help installing DC Direct.