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DC Direct Set-up / Desk/3500 Modes / Semi-Integrated Options / Ingenico Desk/3500 Semi-Integrated Ethernet
What do you need to connect DC Direct using the Desk/3500?
1 Plug included ethernet cable into internet router.
2 Plug power cable into 120V power outlet and into the back of the magic box cable. The Desk/3500 will turn on automatically once connected to power.
3 Plug ethernet cable into magic box cable on the Desk/3500.
1 From the idle screen press the “F” key (silver circle key). If prompted for amount press the “F” key a second time.
2 Select “Admin Mode” if given the option.
3 If prompted for the admin password type “123456A” then press the “Enter (Green)” key.
4 Select “Tetra Admin”.
5 Select 1-Download Application
6 Select 2-Start Download
7 Press the “Enter (Green)” key when prompted to “Enter package name”. No value is needed.
The device will reboot twice then settle on the idle screen.
1 From the idle screen press the “F” key (silver circle key) .
2 Select “Admin Mode”.
3 If prompted enter the admin password (“123456A” by default) then press the “Enter (Green)” key.
4 Select “Tetra Admin”.
5 Select “Set Date and Time”.
6 Select “Set Date”.
7 Enter date in mm/dd/yyyy format and press “Enter (Green)” key.
8 Select “Set Time”.
9 Enter time in hh:mm format and press “Enter (Green)” key.
10 Press the “Enter (Green)” key.
11 Press “Cancel (Red)” key twice to return to idle screen.
Pair DC Direct with your POS using the device id or the device IP address.
Identify the Device ID (SN number) located on the back of the device. Use this value to pair your Point of Sale with DC Direct.
Note: to find the SN number, you may have to remove the cover on the back of the PIN pad.
1 At the "Welcome" screen press the .,#* button.
2 Select 7-Terminal Info
3 Select 2-Display Parameters
4 Select 1-Communication Params
5 Scroll to "TerminalIP"at the bottom of the screen. This is the device's current IP address on the network.
Use the “TerminalIP” (IP address) identified above to pair your Point of Sale with DC Direct.
Verify that all test transactions successfully reached NETePay Hosted™. Login to your dashboard via Datacap’s Reportal to view transactions. Contact your processor to confirm that all transactions were received and the appropriate accounts were funded.
Run a “card-not-present” transaction using Datacap’s Virtual Terminal. To configure the Virtual Terminal, enter your merchant secret key generated from PSCS. Refer to your Reportal dashboard to view/confirm any Virtual Terminal test transactions.
Contact your POS provider for help installing DC Direct.
100 New Britain Blvd.
Chalfont, PA 18914
Phone: 215-997-8989
E-mail: sales@dcap.com
Hours of operation:
Monday – Friday 8:30am to 5:30pm EST
Datacap supports regulatory best practices in ADA and EMV with support of the Kiosk Industry Group and the Kiosk Association (KMA). The KMA works directly with the U.S. Access Board and is a participating organization with PCI SSC.