Once a prospect is converted to a sale, your focus shifts from acquisition to customer retention through customer success and satisfaction. When your software is integrated with payment technology, achieving those goals is more complex than providing software alone. You not only need to enable electronic payments for merchants, but you should also give them a way to manage their payment devices and make the most of their investments. Furthermore, although a management solution is important to any merchant’s payment device uptime and performance, it’s critical for your merchants who need service and support for hundreds or thousands of devices to ensure they’re always operational and secure.
Make Deployment, Monitoring, and Managing Easier with Automation
Managing at scale is easiest with centralized remote management of all the devices deployed with your solutions. A payments solution with management capabilities offers some game-changing benefits, including:
- Remote Key Injection
Great payments service and support start on day one, and streamlined deployment processes can set the stage for a long-lasting merchant relationship. A payment device management solution that enables remote key injection lets you streamline deployment and get merchants processing faster. You can arrange for devices that are compatible with the management system to ship directly to the merchant. Then, the system can facilitate encryption key injection once the device arrives at the store. This eliminates the need to send the device to the key injection facility and then ship it to the merchant, following strict security protocols and adding costs. It’s also a benefit for your team when managing a large deployment.
- Remote Device Management
Centralized management of all payment devices is another way to save time and money for your users and your business. Centralized management allows you to add features and push updates without requiring depot service or on-site visits. It also allows you to take a proactive approach, checking device health and scheduling replacements and repairs when necessary, instead of reacting to a problem that leads to downtime.
- Compliance Support
Keeping track of where payment devices are is a key requirement of keeping merchants in compliance with PCI standards. Good device remote management systems can pinpoint devices’ locations on demand. Additionally, if a merchant’s device unexpectedly goes offline, you can notify them so they can investigate the issue and stay ahead of any potential problems or security risks.
- Easy Integration
Make sure the solution is easy for you to integrate with, along with making life easier for your merchants. Look for a single platform with one integration that provides all the functionality you and your merchants need. Find a payments partner that backs the solution and partners with you to provide the payments service and support your merchants expect and require.
Where to Find a Solution Capable of Managing Payments Service and Support at Scale
A robust terminal management solution should give you and your merchants complete visibility and control over payment devices throughout their lifecycle. Look for a platform that enables remote key injection, simplified deployment, push updates, and centralized troubleshooting, all from one interface. The ability to manage companion applications, customize branding at checkout, and display dynamic messaging or promotional content can also help merchants enhance the customer experience and create new revenue opportunities.
Comprehensive service, proactive support, and added value beyond payment acceptance are key to merchant satisfaction and long-term retention. By integrating a scalable management solution, you position your software to deliver ongoing results for merchants and build stronger, more lasting relationships.
